AliPearl Hair Reviews — what 1,184 Trustpilot reviews actually say
Buyers lean positive on AliPearl, with real complaints — Trustpilot shows 3.6 out of 5 across 1,184 reviews — but the 9% who left 1–2 stars complain most about refunds and returns. AliPearl replied to 0% of the 1–2★ complaints we've indexed.
Trustpilot’s own published distribution, as of Aug 8, 2026. Not computed by us. Read the reviews on Trustpilot →
What the complaints keep coming back to
Counted across the 359 reviews we’ve indexed of Trustpilot’s 1,184 total — a partial window, not the whole record. Quotes are verbatim and dated, critical voices first.
Refunds & returns
54 of the 359 we’ve indexed · 51 from 1–3★ reviews1★ · Jun 29, 2026“…The item is not as described, and I am requesting a refund.”
1★ · Jun 25, 2026“I am a returning customer, but this will be my last order.”
1★ · Mar 13, 2026“…I was told in order to receive a refund .”
Shipping & delivery
146 of the 359 we’ve indexed · 37 from 1–3★ reviews2★ · Jul 29, 2026“My wig took weeks to arrive. The lace was not HD, like I ordered, nor were the knots bleached. The hair was frizzy and definitely not 20 inches. I left a review with pictures on the website, that they will not post. I will not be ordering from them again. 7/28/26”
1★ · Jun 29, 2026“…The hair also arrived tangled/frizzy and does not look smooth or styled like the listing photos.”
1★ · May 27, 2026“They took forever on my shipping and then gave me a kinky straight wig that was loosely made. ALL OF THE HAIR CAME OUT ESPECIALLY NEAR THE CROWN. IM BEYOND LIVID!!!!”
Shedding, tangling & matting
63 of the 359 we’ve indexed · 36 from 1–3★ reviews2★ · Jul 29, 2026“My wig took weeks to arrive. The lace was not HD, like I ordered, nor were the knots bleached. The hair was frizzy and definitely not 20 inches. I left a review with pictures on the website, that they will not post. I will not be ordering from them again. 7/28/26”
1★ · Jun 29, 2026“…The hair also arrived tangled/frizzy and does not look smooth or styled like the listing photos.”
1★ · Mar 31, 2026“Purchased the Burmese curly hair that arrived 3 weeks ago and the hair has been shedding excessively after each wash. The hair is terrible and Alipearl keeps saying the hair is good quality. This is not good quality at all and a waste of money!! Do not purchase!!”
Quality for the price
144 of the 359 we’ve indexed · 33 from 1–3★ reviews1★ · Mar 31, 2026“Purchased the Burmese curly hair that arrived 3 weeks ago and the hair has been shedding excessively after each wash. The hair is terrible and Alipearl keeps saying the hair is good quality. This is not good quality at all and a waste of money!! Do not purchase!!”
1★ · Mar 6, 2026“…The quality clearly on the website did not reflect what I paid for which was over $350 dollars.”
1★ · Feb 16, 2026“…• Excessive tangling – The hair tangles easily when combed, inconsistent with quality human hair.”
Customer service
102 of the 359 we’ve indexed · 29 from 1–3★ reviews1★ · Jun 25, 2026“…When I contacted customer service immediately to request a return, they started delaying the process, offering me a tiny $20 coupon and asking me to wash the wigs myself!”
1★ · May 19, 2026“The wig was horrible I have ordered from them a few times but this was terrible the wig was hard I contacted them to try to resolve the problem the told me they often put a lot of hair spray in the hair and to just wash it and re style it.”
1★ · Apr 23, 2026“…I reached out to customer service hoping they would correct the mistake, but instead of taking responsibility, they tried to convince me the wig was correct.”
Wrong or not-as-pictured item
6 of the 359 we’ve indexed · 5 from 1–3★ reviews1★ · Jun 29, 2026“The product I received is clearly different from the advertised photos.”
1★ · Jul 17, 2024“…I said that that’s not what I ordered and if it wasn’t in stock why did you all allow me to purchase it?”
2★ · May 6, 2024“Order arrived, the wog color was different than described & desired. Sent 3 emails & message via whatsapp within the 30day return period for return/refund instruction. To date no reply”
What holds up — and what doesn’t — over time
Time-phrased durability statements mined from the 359 reviews we’ve indexed — “after two weeks”, “a year later” — not from all 1,184.
4 reports of holding up · 4 reportsof problems, in the time-phrased reviews we’ve indexed.
“Hair is a synthetic blend…the ends are terrible…it tangles so bad and doesn’t hold a curl after about 3 days…”
“I made the mistake that I ordered a brown wig instead I wanted a blonde balayage wig and alipearl made it possible to change. After the change the wig was there within 5days. And let me tell you I’m ordering since 4years, never received a bad wig. Communication works fast and well with alipearl”
“…I’ve only had it for a week but the shedding is not bad at all and the lace was very nice as well.”
“The lace is honestly so good and the hair is so soft. I’ve had the hair for 2 weeks now and there has barely been any shedding.”
“…I spent over 400 dollars on a wig and within 3 weeks it is bald.”
“The hair was not virgin hair, it shed and matted up within 3 weeks of wearing.”
“…Considering I spent almost £400 on a wig and it only lasted me 1 month is quite disgusting.”
“Hair is amazing. I’ve been wearing the wig for about 5 months now and still looks amazing. Minimal shedding. Will be purchasing again.”
Single buyers’ dated reports, quoted as written — not a lifespan measurement. Direction comes from each review’s own star rating.
Does AliPearl answer complaints?
AliPearl replied to 0 of the 105 one- and two-star reviews in our index (0%), and to 0 of the 359 indexed reviews overall.
A reply is engagement, not a resolution — we can’t see whether the buyer’s problem was actually fixed.
What we haven’t checked
- We haven’t bought or lab-tested AliPearl’s hair ourselves. Everything above is other buyers’ words, counted and quoted.
- We can’t verify individual Trustpilot reviews — real buyers, fake buyers and unfair reviews all look the same in text.
- We haven’t checked AliPearl’s sourcing claims (origin, “raw”, “virgin”) against anything on this page.
Negative findings above are observations from public reviews, not accusations — we show what buyers wrote so you can decide for yourself. Inches doesn’t sell hair, and — unlike some product links elsewhere on Inches — nothing on this page is an affiliate link: we earn nothing whether you buy from this brand or don’t.
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