Luvme Hair Reviews — what 6,178 Trustpilot reviews actually say
Most buyers rate Luvme Hair well — Trustpilot shows 4.6 out of 5 across 6,178 reviews — but the 11% who left 1–2 stars complain most about refunds and returns. Luvme Hair replied to 94% of the 1–2★ complaints we've indexed.
Trustpilot’s own published distribution, as of Aug 1, 2026. Not computed by us. Read the reviews on Trustpilot →
What the complaints keep coming back to
Counted across the 771 reviews we’ve indexed of Trustpilot’s 6,178 total — a partial window, not the whole record. Quotes are verbatim and dated, critical voices first.
Refunds & returns
177 of the 771 we’ve indexed · 130 from 1–3★ reviews1★ · Jul 13, 2026“I wish I could give a 0 review. Wig didn't feel like human hair. I never even tried the wig on! After trying 5 times to return the wig I finally was given a return label. I will never order another wig from this company!”
1★ · Jul 12, 2026“I purchased four items from Luvme but only received three and they are giving me a very hard time about getting the right items, so I will return these three wigs and spend my money elsewhere!”
1★ · Jun 3, 2026“…The company did send me return label, however the problem at hand is that they have send me two defective products.”
Customer service
168 of the 771 we’ve indexed · 102 from 1–3★ reviews1★ · Jul 4, 2026“Buyer beware if you ever need customer service.”
1★ · May 26, 2026“…The premium prices are not worth it, the quality did not match the advertising, and the customer service and returns process have been stressful, slow, and unreasonable.”
1★ · Apr 24, 2026“…Poor customer service on returns and getting 😢 the run around.”
Shedding, tangling & matting
126 of the 771 we’ve indexed · 92 from 1–3★ reviews1★ · May 21, 2026“…The hair sheds excessively, there are short hairs all over the wig, and the fiber feels extremely plastic and cheap.”
2★ · May 17, 2026“I purchased a beautiful Bob wig in March I've only worn it four times I've washed it and conditioned it twice I put it on today for the fifth time and the back of it was so matted I could not comb it so entangle I would literally have to take the wig off and soaking in water re-washing and condition…”
1★ · May 2, 2026“I receive my wig.. its nothing like the picture it look dull.. it sheds.. im very disappointed.. im trying to return my WIG”
Quality for the price
190 of the 771 we’ve indexed · 87 from 1–3★ reviews1★ · Jul 19, 2026“I bought a wig for 261, marketed as ombre brown - it was dyed extremely poorly and patchy/orange and not like the photo at all + not 200 density or worth the money.”
2★ · May 30, 2026“I will change this but I want to ask because you have some pretty big complaints. Is your hair REAL human and GOOD quality like it’s advertised or is it just for the “wig influencers””
1★ · May 26, 2026“…The material felt cheap and unpleasant, not at all what I expected for the price.”
Shipping & delivery
180 of the 771 we’ve indexed · 86 from 1–3★ reviews2★ · Jul 27, 2026“Hello, I am trying to purchase a lace wig from Luvme Hair, but I cannot complete my order because Brazil does not appear as an available shipping country at checkout.”
1★ · Jul 4, 2026“…I contacted customer service the same day it arrived.”
2★ · May 29, 2026“I never received my package. FedEx saying I have the wrong tracking information or number”
Wrong or not-as-pictured item
29 of the 771 we’ve indexed · 21 from 1–3★ reviews1★ · Jul 4, 2026“…My most recent 20-inch wig was materially different from my previous purchases.”
1★ · Jul 3, 2026“Luv me hair own scalp boho glueless wig was not what I thought it was very disappointed in the way it looked vs the way it was shown not what I expected after reading such wonderful reviews”
1★ · Mar 8, 2026“…Not what I expected.”
What holds up — and what doesn’t — over time
Time-phrased durability statements mined from the 771 reviews we’ve indexed — “after two weeks”, “a year later” — not from all 6,178.
3 reports of holding up · 5 reportsof problems, in the time-phrased reviews we’ve indexed.
“…The curl and waves had fallen out within 2 days and even my attempts to curl the wig again failed as the hair would not curl.”
“…Just recently (a month ago) I purchased a wig with blond streaks and literally that hair got so matted after 3 days, I washed and deep conditioned it and still matted to the point where I was brushing it and the whole lace ripped.”
“…Brush the hair 2-3 days later and it you notice shedding return it 3.”
“The wig was beautiful but after a week it shedded horribly. but im passed the return period so ill just trash it. So sad because it looks beautiful.”
“…I've only had the wig for a week and tracks are already showing.”
“This was my first time buying from LUVME, and I am very pleased! I’ve had the wig for 3 months, and it is still in great shape. I will be purchasing again very soon!”
“…I’ve had it for 9/10 months now and the quality has remained the exact same .”
“…Still wearing my wigs a year later looking Fye As F****!”
Single buyers’ dated reports, quoted as written — not a lifespan measurement. Direction comes from each review’s own star rating.
Does Luvme Hair answer complaints?
Luvme Hair replied to 270 of the 286 one- and two-star reviews in our index (94%), and to 476 of the 771 indexed reviews overall.
A reply is engagement, not a resolution — we can’t see whether the buyer’s problem was actually fixed.
The Luvme Hair storefront on Amazon
Amazon sellerfeedback — a measure of this storefront’s shipping and service, not of the hair, and separate from the Trustpilot figures above. We matched “LUVME Extensions” to Luvme Hair by name alone; a name match isn’t proof the storefront is really them.
See our full vendor check on this storefront →What we haven’t checked
- We haven’t bought or lab-tested Luvme Hair’s hair ourselves. Everything above is other buyers’ words, counted and quoted.
- We can’t verify individual Trustpilot reviews — real buyers, fake buyers and unfair reviews all look the same in text.
- We haven’t checked Luvme Hair’s sourcing claims (origin, “raw”, “virgin”) against anything on this page.
Negative findings above are observations from public reviews, not accusations — we show what buyers wrote so you can decide for yourself. Inches doesn’t sell hair, and — unlike some product links elsewhere on Inches — nothing on this page is an affiliate link: we earn nothing whether you buy from this brand or don’t.
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