Subella Hair Reviews — what 469 Trustpilot reviews actually say
Most buyers rate Subella well — Trustpilot shows 4.6 out of 5 across 469 reviews — but the 8% who left 1–2 stars complain most about refunds and returns. Subella hasn't claimed this Trustpilot profile, so complaints there get no brand reply.
Unclaimed profile: Subella had not claimed this Trustpilot profile when we read it — the brand isn’t managing the page and can’t reply to reviews there. That’s a fact about the profile, not about the hair.
Trustpilot’s own published distribution, as of Aug 8, 2026. Not computed by us. Read the reviews on Trustpilot →
What the complaints keep coming back to
Counted across the 258 reviews we’ve indexed of Trustpilot’s 469 total — a partial window, not the whole record. Quotes are verbatim and dated, critical voices first.
Refunds & returns
20 of the 258 we’ve indexed · 16 from 1–3★ reviews1★ · Aug 8, 2026“…I contacted customer service and requested a refund, but they only offered me 30%, despite the product not matching what was advertised.”
1★ · Jul 14, 2025“…I did tell them to refund my money in second email and I will spend elsewhere; however, I haven't even received a cancelation email for my refund!”
1★ · Jul 9, 2025“Avoid Awful quality Long shipping time Pictures not same as actual product Expensive return Seller speaks 0 English”
Quality for the price
101 of the 258 we’ve indexed · 11 from 1–3★ reviews1★ · Aug 8, 2026“…Returning the wig from Canada to the US is also very expensive.”
1★ · Jul 9, 2025“Avoid Awful quality Long shipping time Pictures not same as actual product Expensive return Seller speaks 0 English”
1★ · Jun 23, 2025“This wig is not the wig that I seen or the wig that I ordered the edges are a joke not pre cut or natural it’s very cheap!”
Customer service
53 of the 258 we’ve indexed · 9 from 1–3★ reviews1★ · Aug 8, 2026“…I contacted customer service and requested a refund, but they only offered me 30%, despite the product not matching what was advertised.”
2★ · Jun 28, 2026“I did NOT RECIVE THE WIG THAT IS BEING DISPLAYED IN THE PICTURE. I have email the company twice, no response”
1★ · Apr 20, 2026“They (Subella wigs) will not let me leave my review on they page but don’t walk run please I repeat run from them I can’t reach customer service or nobody to talk to I call that fake ass number don’t nobody pick up but I bought 2 wigs from them I only received one the one I received was the burgundy…”
Shipping & delivery
72 of the 258 we’ve indexed · 8 from 1–3★ reviews3★ · Mar 16, 2026“The hair is very soft and has no smell. Hair is as described and beautiful. Delivery took about a month tho”
1★ · Jul 14, 2025“…Then they send me an email for a review of an order I never received, in Japanese!”
1★ · Jul 9, 2025“Avoid Awful quality Long shipping time Pictures not same as actual product Expensive return Seller speaks 0 English”
Shedding, tangling & matting
45 of the 258 we’ve indexed · 7 from 1–3★ reviews1★ · May 21, 2026“I wore the wig once for 2 days, took it off and washed it and it matted up into one big dreadlock!”
1★ · May 15, 2026“…Once the unit was washed it became a matted mess on the ends, tangled, and shedding when you comb it.”
1★ · Apr 24, 2026“…After the wash the subella wig would shed randomly, it became very dry.”
What holds up — and what doesn’t — over time
Time-phrased durability statements mined from the 258 reviews we’ve indexed — “after two weeks”, “a year later” — not from all 469.
0 reports of holding up · 2 reportsof problems, in the time-phrased reviews we’ve indexed.
“…Had to throw a 300 wig that I wore for 2 days away!”
“…installed on 4/18/2025 and was perfect 2-3 weeks in the hair was bushy mess so I stalled different unit because when I attempted to wash it completely matted.”
Single buyers’ dated reports, quoted as written — not a lifespan measurement. Direction comes from each review’s own star rating.
Does Subella answer complaints?
Subella replied to 0 of the 36 one- and two-star reviews in our index (0%), and to 0 of the 258 indexed reviews overall.
Subella hasn’t claimed this Trustpilot profile, and only a claimed profile can post replies — so the zero above tells you the brand isn’t engaging on Trustpilot, not how it handles complaints through its own channels (which we haven’t checked).
A reply is engagement, not a resolution — we can’t see whether the buyer’s problem was actually fixed.
The Subella storefront on Amazon
Amazon sellerfeedback — a measure of this storefront’s shipping and service, not of the hair, and separate from the Trustpilot figures above. We matched “Subella” to Subella by name alone; a name match isn’t proof the storefront is really them.
See our full vendor check on this storefront →What we haven’t checked
- We haven’t bought or lab-tested Subella’s hair ourselves. Everything above is other buyers’ words, counted and quoted.
- We can’t verify individual Trustpilot reviews — real buyers, fake buyers and unfair reviews all look the same in text.
- We haven’t checked Subella’s sourcing claims (origin, “raw”, “virgin”) against anything on this page.
Negative findings above are observations from public reviews, not accusations — we show what buyers wrote so you can decide for yourself. Inches doesn’t sell hair, and — unlike some product links elsewhere on Inches — nothing on this page is an affiliate link: we earn nothing whether you buy from this brand or don’t.
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