Wiggins Hair Reviews — what 631 Trustpilot reviews actually say
Buyers are genuinely split on Wiggins Hair — Trustpilot shows 3.2 out of 5 across 631 reviews — and the 11% who left 1–2 stars complain most about shedding and tangling. Wiggins Hair replied to 30% of the 1–2★ complaints we've indexed.
Trustpilot’s own published distribution, as of Aug 8, 2026. Not computed by us. Read the reviews on Trustpilot →
What the complaints keep coming back to
Counted across the 286 reviews we’ve indexed of Trustpilot’s 631 total — a partial window, not the whole record. Quotes are verbatim and dated, critical voices first.
Shedding, tangling & matting
59 of the 286 we’ve indexed · 27 from 1–3★ reviews1★ · Jul 8, 2026“…The hair sheds!”
1★ · May 8, 2026“…It still frizzes IMMENSLY.”
1★ · May 2, 2026“I have been wearing wigs for over 15 years and I’ve never had a wig that sheds like this wig. Just running my fingers through it hair comes out. I’ve conditioned it with the best and if you just shake your head it sheds all on my bathroom floor. I would never purchase another wig from them.”
Refunds & returns
26 of the 286 we’ve indexed · 26 from 1–3★ reviews1★ · Jun 3, 2026“…They received claim from FedEx, FedEx confirmation through me communicating with them through multiple phone calls that they approved return of funds and it went to shipper.”
1★ · May 26, 2026“…I had to keep pushing to get a $50 refund, which felt like a slap in the face.”
1★ · Feb 17, 2026“…The seller then contacted me outside of the TikTok platform and offered me a free replacement product in exchange for deleting my review.”
Shipping & delivery
81 of the 286 we’ve indexed · 26 from 1–3★ reviews1★ · Jul 20, 2026“…I had to reach out to this company to get my order number then days later I had to reach out and get my tracking information DO NOT ORDER from this company very unprofessional”
1★ · Jul 8, 2026“…When it arrived and I took it out of the bag it smelled like it had been processed with chemicals.”
1★ · Jun 3, 2026“Wiggins lied that FedEx denied claim of package delivery to wrong location.”
Quality for the price
92 of the 286 we’ve indexed · 22 from 1–3★ reviews1★ · Jul 8, 2026“…I have been wearing wigs for 5-6 years and i have never had a lace that bad of quality.”
1★ · May 26, 2026“…The first wig I received was poor quality, and even my beautician said the lace was no good and that the curls didn’t hold at all.”
2★ · May 18, 2026“…I usually buy from this company no problems but yea this was a no go I just resold the wig for a cheaper price to get cash quick in order to order from wig dealer instead.”
Customer service
79 of the 286 we’ve indexed · 15 from 1–3★ reviews1★ · Jul 8, 2026“…I contacted them and all they were willing to do is give me a 25$ discount on another wig and i had already spent 240$ on that one and never even wore it!”
1★ · May 26, 2026“…They lack ownership and the customer service is poor.”
2★ · Jan 12, 2026“Update: customer service told me the HD units no longer arrive pre-bleached.”
Wrong or not-as-pictured item
6 of the 286 we’ve indexed · 6 from 1–3★ reviews1★ · Dec 5, 2025“The unit advertised was different from what I received and the shedding was unbelievable.”
1★ · Nov 17, 2025“…A delay is different from stalling non- responses and then radio silence from customer service a tracking number that literally never worked.”
1★ · Aug 22, 2025“…What I ordered was not what I was sent.”
What holds up — and what doesn’t — over time
Time-phrased durability statements mined from the 286 reviews we’ve indexed — “after two weeks”, “a year later” — not from all 631.
3 reports of holding up · 8 reportsof problems, in the time-phrased reviews we’ve indexed.
“…After a week, this hair began to shed.”
“…After wearing the wig for a week there was a 6" line down the back of the wig where there was no hair.”
“…A week later, I took the bun down and the hair is still giving full with very minimal shedding.”
“…Almost a week later I am still arguing and fighting with this company to give me the return address to ship this wig back.”
“…I had it sewn in for stability and have been wearing the hair for about 2 weeks.”
“…I bought, a $500 raw virgin hair HD lace wig and it came with a Lagos hair line ( not on listing ), the hair smelled so full of chemicals and to this day after over a month and several washes still has that slight smell.”
“Customer service was Good but I'm not happy with the wig. Didn't look nothing like the picture it was a different wig hair was Shedding a lot These Manufacturers need to understand that people do not have money to waste on hair what's not Going to last a month”
“…I have been getting the runaround and no return label although their policy “allows” you to return within 30days.”
“…So if you expect the wigs to last a year good luck.”
“…This wig was not cheap and it didn’t even last a year I paid $300 plus for a wig that lasted a few week ________________ This is a response to Mary who replied to my review.”
“…Their wigs last me 2 years plus so this should help you guys.”
Single buyers’ dated reports, quoted as written — not a lifespan measurement. Direction comes from each review’s own star rating.
Does Wiggins Hair answer complaints?
Wiggins Hair replied to 21 of the 70 one- and two-star reviews in our index (30%), and to 26 of the 286 indexed reviews overall.
A reply is engagement, not a resolution — we can’t see whether the buyer’s problem was actually fixed.
What we haven’t checked
- We haven’t bought or lab-tested Wiggins Hair’s hair ourselves. Everything above is other buyers’ words, counted and quoted.
- We can’t verify individual Trustpilot reviews — real buyers, fake buyers and unfair reviews all look the same in text.
- We haven’t checked Wiggins Hair’s sourcing claims (origin, “raw”, “virgin”) against anything on this page.
Negative findings above are observations from public reviews, not accusations — we show what buyers wrote so you can decide for yourself. Inches doesn’t sell hair, and — unlike some product links elsewhere on Inches — nothing on this page is an affiliate link: we earn nothing whether you buy from this brand or don’t.
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