YWigs Hair Reviews — what 4,578 Trustpilot reviews actually say
Most buyers rate YWigs well — Trustpilot shows 4.6 out of 5 across 4,578 reviews — but the 18% who left 1–2 stars complain most about shipping and delivery. YWigs replied to 99% of the 1–2★ complaints we've indexed.
Trustpilot’s own published distribution, as of Aug 8, 2026. Not computed by us. Read the reviews on Trustpilot →
What the complaints keep coming back to
Counted across the 965 reviews we’ve indexed of Trustpilot’s 4,578 total — a partial window, not the whole record. Quotes are verbatim and dated, critical voices first.
Shipping & delivery
266 of the 965 we’ve indexed · 151 from 1–3★ reviews1★ · Aug 6, 2026“❌❌🚩❌ ⭐☆☆☆☆ (1 Star)🚩❌❌❌❌ TRASH I ordered raw Burmese curly bundles on August 1 because the company advertises 1–2 business day shipping from its U.”
1★ · Jul 22, 2026“…I placed an order 8 days ago and it has not shipped yet.”
1★ · Jul 16, 2026“I am completely upset. I ordered my hair on 7/11 it’s 7/15 I still don’t have a tracking number and I’m missing my hair appointment tomorrow and I had plans . So upset bc I spent over $400”
Shedding, tangling & matting
191 of the 965 we’ve indexed · 149 from 1–3★ reviews2★ · Jul 20, 2026“Looks good for a week and after starts to tangle and look very bad. No matter how much you try to take care of it, separate exc.. This hair is very short lasting and maybe ok to install for event or something but needs to be taken off quite fast. Disappointed”
1★ · Jul 15, 2026“…Once combed out, they shed excessively, leaving very little usable hair.”
1★ · Jul 4, 2026“…When I washed it and attempted to use it at least 40% of the hair was just filler and around 6 inches, with the main part being so much shorter than advertised.”
Quality for the price
201 of the 965 we’ve indexed · 120 from 1–3★ reviews3★ · Jul 28, 2026“I love the quality of this hair from this company but I dislike that you don't receive any gifts or a token of appreciation like other companies, Luvme and Iseehair have sent me so many nice things that makes you want to keep shopping with them, Ywigs has sent me hair only, nothing else unfortunatel…”
1★ · Jul 7, 2026“…In the end, I lost my products, paid expensive international return shipping, and still didn't receive my money back.”
1★ · Jun 25, 2026“…Please don’t spend your money here, it’s not worth the hassle.”
Refunds & returns
128 of the 965 we’ve indexed · 96 from 1–3★ reviews1★ · Jul 22, 2026“…I asked them to cancel and refund the order but then they stopped responding.”
3★ · Jul 14, 2026“It took (3) emails to their support and contacting my bank to get my refund, when I requested it wellbefote it was shipped. Never had an issue with this merchant until I wanted to cancel my order.”
1★ · Jul 7, 2026“…They accepted my return request, provided me with a return address in China, and I returned the products at my own expense exactly as instructed.”
Customer service
220 of the 965 we’ve indexed · 81 from 1–3★ reviews1★ · Aug 6, 2026“…When I contacted customer service, instead of resolving the issue, they offered me $20, then $30, to keep waiting.”
1★ · Jul 22, 2026“…I asked them to cancel and refund the order but then they stopped responding.”
1★ · Jul 15, 2026“…I also contacted the company 9 days ago with photos and videos, but I have received no response.”
Wrong or not-as-pictured item
30 of the 965 we’ve indexed · 21 from 1–3★ reviews1★ · Jul 4, 2026“…I spent a lot of money ordering hair which is some of the worst I’ve ever used and not as described.”
1★ · Mar 18, 2026“They sent me the wrong hair, and only one bundle. No one is answering the customer number nor email. Very disappointing from them”
1★ · Mar 11, 2026“YG wigs giving me the run around for my money. They sent me the wrong item, I retuned it and it was delivered. Now they are saying they never received it, that was my first and last time ordering. They don’t answer the phone nor do they respond to text messages”
What holds up — and what doesn’t — over time
Time-phrased durability statements mined from the 965 reviews we’ve indexed — “after two weeks”, “a year later” — not from all 4,578.
2 reports of holding up · 12 reportsof problems, in the time-phrased reviews we’ve indexed.
“…Hair sheds like crazy and I’ve only installed it for two days.”
“Seemed I got a bad batch of hair very disappointed. Hair was mess after just two days . I have attached a photo. Would like a refund as I am unsatisfied. At the moment hair is tangly dry after caring and is no good .”
“…After only having the hair installed for 2 days it started tangling and matting.”
“The hair was beautiful out the pack, however hard to install and very matted after two days.”
“…I've had the hair installed for 4 days, I have not gotten it wet at all and it is matting like crazy.”
“Purchased 3 bundles of #4/#27/#30 Mix Color Blend Loose Deep Wave Bulk Human Braiding Hair. This hair was used for boho braids. Hair bleeds all over clothing when wet and the hair lost it's wave pattern after a week. Tangles, mattes, and sheds really bad from simply running fingers through it.”
“The hair was great and the texture was good. But after a weeks with braid on my head the texture start to depreciat, I don't know why but that's what happen. But other than that I love it.”
“I purchased the hair and initially thought it was good, After two weeks, my hair was very tangled and looked like synthetic hair. I was not happy at all. I might as well purchase hair from Beauty Master.”
“The braiding human hair got really tangled even with daily finger combing. Had to take it off after 2 weeks”
“…The hair is completely in shambles after only 3 weeks of wear, so there’s no way I’ll be able to reuse it, and I paid almost $300 for this hair.”
“…After about a month the hair shed, which is to be expected.”
“The hair is not lasting long. If you wash the hair after two months, it doesn't hold its curl and softness.”
“…But after three months i took the hair down and then ordered another pack of hair to make it filler.”
“…I dont mind being educated on hair however, do not educate me on things have known for the last 15 years.”
Single buyers’ dated reports, quoted as written — not a lifespan measurement. Direction comes from each review’s own star rating.
Does YWigs answer complaints?
YWigs replied to 363 of the 366 one- and two-star reviews in our index (99%), and to 560 of the 965 indexed reviews overall.
A reply is engagement, not a resolution — we can’t see whether the buyer’s problem was actually fixed.
The YWigs storefront on Amazon
Amazon sellerfeedback — a measure of this storefront’s shipping and service, not of the hair, and separate from the Trustpilot figures above. We matched “YWIGS” to YWigs by name alone; a name match isn’t proof the storefront is really them.
See our full vendor check on this storefront →What we haven’t checked
- We haven’t bought or lab-tested YWigs’s hair ourselves. Everything above is other buyers’ words, counted and quoted.
- We can’t verify individual Trustpilot reviews — real buyers, fake buyers and unfair reviews all look the same in text.
- We haven’t checked YWigs’s sourcing claims (origin, “raw”, “virgin”) against anything on this page.
Negative findings above are observations from public reviews, not accusations — we show what buyers wrote so you can decide for yourself. Inches doesn’t sell hair, and — unlike some product links elsewhere on Inches — nothing on this page is an affiliate link: we earn nothing whether you buy from this brand or don’t.
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