UNice Hair Reviews — what 9,525 Trustpilot reviews actually say
Most buyers rate UNice well — Trustpilot shows 4.4 out of 5 across 9,525 reviews — but the 12% who left 1–2 stars complain most about refunds and returns. UNice replied to 94% of the 1–2★ complaints we've indexed.
Trustpilot’s own published distribution, as of Aug 8, 2026. Not computed by us. Read the reviews on Trustpilot →
What the complaints keep coming back to
Counted across the 885 reviews we’ve indexed of Trustpilot’s 9,525 total — a partial window, not the whole record. Quotes are verbatim and dated, critical voices first.
Refunds & returns
253 of the 885 we’ve indexed · 183 from 1–3★ reviews1★ · Aug 5, 2026“…I didn’t bother to seek a return because my search for the wig on their site yields no results and they don’t respond to emails, so I just took the loss.”
1★ · Aug 4, 2026“…I immediately communicated with the company for a refund and requested a full refund.”
1★ · Jul 19, 2026“The wigs are poor quality; please do not buy them. I bought one and returned it in less than a day because they sold me "natural hair" that was actually very poor quality.”
Shipping & delivery
248 of the 885 we’ve indexed · 158 from 1–3★ reviews1★ · Aug 5, 2026“…Unice does not send shipping information.”
1★ · Aug 4, 2026“…The wigs that were delivered look nothing like what was advertised.”
1★ · Aug 2, 2026“The hair I received had one of the worst odors when I opened the package. The hair is still in the satin bag and sealed in plastic but the pungent smell seeped out of the shipping bag and is still there. It’s a mix between ammonia and a bile odor.”
Customer service
334 of the 885 we’ve indexed · 152 from 1–3★ reviews1★ · Aug 5, 2026“…They don’t respond to emails when you contact them and ask for updates.”
3★ · Jul 10, 2026“James the customer service agent was very helpful with my return process.”
3★ · Jul 9, 2026“Return process difficult and long if you are from Canada. Wig not as per advertised. Customer service is okay.”
Quality for the price
140 of the 885 we’ve indexed · 94 from 1–3★ reviews1★ · Jul 19, 2026“The wigs are poor quality; please do not buy them. I bought one and returned it in less than a day because they sold me "natural hair" that was actually very poor quality.”
1★ · Jul 15, 2026“…After my wife spent over £158 and returned the item back due to bad quality, they have failed to refund her the money since March 2026.”
1★ · Jun 29, 2026“…The wig quality is worse, the hair tangles a lot and it's rougher than the other.”
Shedding, tangling & matting
86 of the 885 we’ve indexed · 76 from 1–3★ reviews3★ · Jul 11, 2026“I ordered the water wave in 20 inch and was not really impressed this hair sheds very bad and does not feel 100% human hair…definitely not made for everyday wear.”
1★ · Jun 29, 2026“…The wig quality is worse, the hair tangles a lot and it's rougher than the other.”
1★ · Jun 29, 2026“…Instead of a professionally layered style, the wig appeared choppy and unfinished, making it impossible to style attractively.”
Wrong or not-as-pictured item
25 of the 885 we’ve indexed · 22 from 1–3★ reviews1★ · Jun 1, 2026“…When my wig arrived, I was initially excited, but after taking it out of the box, I immediately realized it was not what I expected or wanted.”
3★ · May 15, 2026“…The support e-mail is different than the one listed below.”
1★ · Apr 2, 2026“…I ordered a wig which was not as described,it looked synthetic and poor quality.”
What holds up — and what doesn’t — over time
Time-phrased durability statements mined from the 885 reviews we’ve indexed — “after two weeks”, “a year later” — not from all 9,525.
1 report of holding up · 7 reportsof problems, in the time-phrased reviews we’ve indexed.
“I purchased a wig from this company for the first time and after 2 days it was a matted mess!”
“…After 3 days, my fiance said it looked like I had the wig for a long time and I just threw it on without keeping it up.”
“…I've tried on both, the wet curly is my favorite I've worn it for 3 days now and it's perfect.”
“…Within a week, it became dry, rough, and straw-like, which is consistent with synthetic hair, not what was advertised or paid for.”
“…I've been wearing it for 1 week now.”
“…Normally the wigs are somewhat decent but this last time, it only lasted two weeks.”
“…I used the wig for about a month and I’m entirely over it.”
“…It didnt even last 3 months before the hair became dry and completely tangled, there is no way this unit is made with human hair.”
Single buyers’ dated reports, quoted as written — not a lifespan measurement. Direction comes from each review’s own star rating.
Does UNice answer complaints?
UNice replied to 307 of the 328 one- and two-star reviews in our index (94%), and to 376 of the 885 indexed reviews overall.
A reply is engagement, not a resolution — we can’t see whether the buyer’s problem was actually fixed.
The UNice storefront on Amazon
Amazon sellerfeedback — a measure of this storefront’s shipping and service, not of the hair, and separate from the Trustpilot figures above. We matched “UNICE” to UNice by name alone; a name match isn’t proof the storefront is really them.
See our full vendor check on this storefront →What we haven’t checked
- We haven’t bought or lab-tested UNice’s hair ourselves. Everything above is other buyers’ words, counted and quoted.
- We can’t verify individual Trustpilot reviews — real buyers, fake buyers and unfair reviews all look the same in text.
- We haven’t checked UNice’s sourcing claims (origin, “raw”, “virgin”) against anything on this page.
Negative findings above are observations from public reviews, not accusations — we show what buyers wrote so you can decide for yourself. Inches doesn’t sell hair, and — unlike some product links elsewhere on Inches — nothing on this page is an affiliate link: we earn nothing whether you buy from this brand or don’t.
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